Legal
Terms and Conditions.
Effective date: [DATE] · Last updated: [DATE]
These Website Terms and Conditions govern your access to and use of [WEBSITE DOMAIN], including any purchases made through the website.
The website is operated by [FULL UAE LEGAL ENTITY NAME], a company registered in [MAINLAND DUBAI / FREE ZONE NAME], United Arab Emirates, under commercial licence number [LICENCE NUMBER], with registered address at [REGISTERED ADDRESS].
In these Terms, “Zenith”, “we”, “us” and “our” refer to [FULL UAE LEGAL ENTITY NAME]. “You” and “your” refer to the website visitor or customer.
By accessing the website, creating an account or purchasing a product, you agree to these Terms.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to purchase from this website.
By placing an order, you confirm that:
- the information you provide is accurate and complete;
- you are purchasing for personal use unless we have agreed otherwise;
- you are legally permitted to purchase and receive the product;
- you will use the product according to its label and accompanying instructions; and
- you will not resell, export or distribute the product without lawful authorisation.
We may decline or cancel an order where we reasonably believe these conditions have not been satisfied.
Nature of the Website
Zenith provides access to supplements, wellness products, educational content and related non-clinical services.
Unless expressly stated otherwise, the website does not provide medical diagnosis, medical treatment, emergency care, pharmacy services or personalised medical advice.
Information on the website is provided for general educational and commercial purposes. It is not a substitute for advice from a qualified healthcare professional who has assessed your individual circumstances.
Product Authorisation
We intend to offer only products that have been lawfully registered, approved, notified or otherwise authorised for sale in the United Arab Emirates, where such authorisation is required.
The inclusion of a product on the website does not mean it is suitable for every person.
Product availability may be subject to:
- UAE regulatory approval;
- stock availability;
- import and distribution permissions;
- age restrictions;
- delivery-location restrictions; and
- any additional requirements shown on the product page.
We may suspend or remove a product without notice where required by a regulator, supplier, safety concern or product recall.
Product Information
We take reasonable care to ensure that product descriptions, ingredient lists, quantities, directions, images and prices are accurate.
Packaging, colouring and presentation may differ slightly from images shown online. Where there is a conflict between general website content and the physical product label, you should follow the lawful instructions and warnings displayed on the physical product.
You must review the complete ingredient list before use, particularly if you have allergies, intolerances, dietary restrictions, medical conditions or take medication.
Products must only be used:
- for their intended purpose;
- in accordance with the label;
- within the stated serving or dosage directions;
- before their expiry date; and
- after complying with all storage instructions.
Do not exceed the stated serving or recommended daily amount.
Health and Wellness Claims
Any statement relating to health, nutrition, wellbeing, performance, recovery, appearance, energy, sleep or similar outcomes is general in nature.
Individual results differ. No result is guaranteed.
Unless expressly and lawfully stated, our products are not intended to diagnose, treat, cure or prevent any disease.
You should speak with an appropriately qualified healthcare professional before using a product where you:
- are pregnant or breastfeeding;
- are under medical supervision;
- have a diagnosed condition;
- take prescription or non-prescription medication;
- have known allergies;
- are preparing for surgery;
- have experienced an adverse reaction to a similar product; or
- are uncertain whether the product is appropriate for you.
Stop using the product and seek professional advice if you experience an adverse reaction.
For a medical emergency, contact the relevant UAE emergency service immediately.
Orders
An order submitted through the website is an offer to purchase. An order is not accepted until we issue an order-confirmation notice or dispatch confirmation.
We may reject, limit or cancel an order where:
- a product is unavailable;
- the price or product information contained an obvious error;
- payment is not authorised;
- delivery cannot lawfully be completed;
- we suspect fraud, misuse or unauthorised resale;
- the product is subject to a restriction or recall; or
- accepting the order would breach applicable law or regulatory requirements.
Where payment has already been taken for an order we cancel, we will refund the amount paid using the original payment method, subject to applicable banking-processing times.
Prices and Payment
All prices are displayed in UAE dirhams unless otherwise stated.
The checkout will display:
- the product price;
- applicable VAT;
- delivery charges;
- discounts;
- any recurring-payment terms; and
- the total payable before you confirm the order.
You authorise us and our payment provider to charge the selected payment method for the total displayed at checkout.
We do not guarantee that prices will remain unchanged. Price changes will not affect an order already accepted unless an obvious pricing error occurred.
Promotional offers are subject to their stated period, availability and conditions. Promotions cannot be combined unless expressly stated.
Subscriptions and Recurring Orders
Where a product is offered as a subscription, the product page and checkout must clearly display:
- the recurring amount;
- billing frequency;
- minimum commitment, if any;
- renewal conditions;
- cancellation method; and
- the date or basis on which the next payment will be taken.
By selecting a subscription, you authorise recurring charges according to the disclosed schedule until the subscription is cancelled.
You may cancel through [ACCOUNT SETTINGS / EMAIL ADDRESS / SUPPORT PROCESS]. Cancellation will apply to future billing periods and will not ordinarily reverse an order that has already been processed or dispatched.
We will not enrol a customer into a recurring subscription through a preselected or hidden consent mechanism.
Delivery
We currently deliver to [DELIVERY AREAS].
Estimated delivery periods are estimates and are not guaranteed unless expressly stated.
You must provide a complete and accurate:
- recipient name;
- delivery address;
- mobile number;
- email address; and
- any access instructions reasonably required.
Risk in the product passes to you when the order is delivered to you or your authorised recipient, subject to your rights under applicable UAE law.
You must inspect the delivery promptly and notify us within [24/48] hours if an item is missing, visibly damaged, incorrect or compromised.
We are not responsible for delay caused by circumstances outside our reasonable control, but we will provide reasonable assistance and keep you informed where practicable.
Returns, Exchanges and Refunds
Your rights under UAE consumer-protection law are not excluded or reduced by these Terms.
Subject to applicable law, unopened and unused non-perishable products may be eligible for return within [NUMBER] days after delivery where:
- the product remains sealed;
- the tamper-evident packaging is intact;
- the product has been stored correctly;
- the product is in a resalable condition; and
- valid proof of purchase is provided.
For safety, hygiene and quality-control reasons, we may be unable to accept a change-of-mind return for:
- opened supplements;
- products with broken seals;
- temperature-sensitive products;
- personalised products;
- products that have been used;
- products improperly stored after delivery; or
- products that cannot safely be returned to stock.
This restriction does not apply where a product is defective, damaged, incorrectly supplied, unsafe, expired at delivery, materially different from its description or otherwise subject to a mandatory consumer remedy.
To request a return, contact [SUPPORT EMAIL] and provide:
- your order number;
- the affected product;
- the reason for the request;
- photographs where relevant; and
- your preferred resolution.
Do not dispose of a potentially defective or unsafe product until we provide instructions, unless keeping it would present a safety risk.
Approved refunds will ordinarily be processed to the original payment method. Original delivery costs and return-shipping costs will be handled in accordance with the reason for return and applicable law.
Product Recalls and Safety Notices
You agree to provide current contact information so we can communicate relevant safety notices.
Where a product recall or safety correction applies, we may contact you and instruct you to:
- stop using the product;
- return it;
- dispose of it safely;
- quarantine it; or
- follow additional safety instructions.
You must follow all recall instructions promptly.
Adverse Events and Product Complaints
Report suspected adverse reactions, defects, contamination, unexpected effects or product-quality concerns to:
Provide the product name, batch number, expiry date, purchase date, description of the event and any relevant supporting information.
Reporting an event to Zenith does not replace obtaining medical attention.
We may share safety information with the manufacturer, authorised distributor, responsible regulatory authority, healthcare professionals or other parties where required for investigation, public safety or legal compliance.
User Accounts
You are responsible for:
- protecting your login credentials;
- using accurate account information;
- restricting access to your device; and
- notifying us promptly of suspected unauthorised use.
We may suspend or terminate an account used fraudulently, unlawfully or in breach of these Terms.
Reviews and User Content
Where you submit a review, photograph, comment or other content, you confirm that it:
- reflects your genuine experience;
- is accurate to the best of your knowledge;
- does not make unsupported medical claims;
- does not disclose another person’s private information;
- does not infringe intellectual-property rights; and
- is not unlawful, abusive or misleading.
Any incentive provided in connection with a review must be clearly disclosed.
We may moderate or remove content that breaches these requirements or applicable advertising standards. We will not selectively manipulate reviews to create a misleading overall impression.
Intellectual Property
The website, Zenith name, logos, graphics, product presentation, copy, software, designs and other content are owned by or licensed to us.
You may use the website only for lawful personal purposes. You may not reproduce, modify, scrape, republish, sell, reverse engineer or commercially exploit website content without prior written permission.
Third-Party Services
The website may connect to third-party payment providers, couriers, laboratories, clinics, booking systems or other services.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party conduct except where responsibility cannot lawfully be excluded.
Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under UAE law.
To the maximum extent permitted by law, Zenith is not responsible for:
- use contrary to the product label;
- use after expiry;
- improper storage;
- failure to review ingredient and allergy information;
- combining products or medicines without professional advice;
- individual outcomes that were not guaranteed;
- unauthorised resale or export; or
- indirect or consequential loss that was not reasonably foreseeable.
This clause does not limit responsibility for defective products, fraud, wilful misconduct, personal injury caused by legally actionable negligence, or any mandatory consumer right.
Privacy
Our collection and handling of personal information are described in the Zenith Privacy Policy.
By using the website, you acknowledge that your information may be processed by service providers involved in payment, delivery, customer support, website hosting, fraud prevention and regulatory compliance, subject to applicable law.
Changes to These Terms
We may update these Terms where required to reflect legal, regulatory, operational or service changes.
The updated version will be published with a revised effective date. Changes will not retrospectively remove rights attached to an order already accepted.
Governing Law and Disputes
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
The courts of [DUBAI / RELEVANT FREE-ZONE JURISDICTION] will have jurisdiction, subject to any mandatory consumer-protection forum or complaint right.
Before commencing formal proceedings, please contact us so we can attempt to resolve the matter.
Contact Information
Questions?
Contact our team for any legal inquiries.