Legal
Delivery Policy
Last updated: [DATE] · United Arab Emirates
This Delivery Policy explains how [FULL UAE LEGAL ENTITY NAME] processes, ships and delivers orders placed through [WEBSITE DOMAIN].
It should be read together with our Terms and Conditions and Returns Policy. By placing an order you accept the delivery arrangements described here.
Delivery Area
We currently deliver to addresses within the United Arab Emirates. Deliveries to certain remote or restricted areas may be subject to additional handling or may be unavailable.
Processing and Dispatch
Orders are processed once payment and, where applicable, clinical review are complete:
- in-stock orders are typically dispatched within [NUMBER] business days;
- orders requiring clinical or bloodwork review are dispatched after approval;
- you will receive dispatch confirmation and tracking details by email.
Cold-Chain Products
Temperature-sensitive products are shipped under cold-chain conditions in insulated packaging. On arrival you should refrigerate these products promptly in accordance with the labelling.
If a cold-chain shipment arrives visibly compromised, do not use the product and contact us at [SAFETY EMAIL] before use.
Delivery Timeframes
Estimated delivery timeframes after dispatch are:
- Dubai and major cities: [NUMBER] business days;
- other Emirates: [NUMBER] business days.
Timeframes are estimates and may be affected by courier capacity, customs or events outside our control.
Delivery Charges
Delivery charges, where applicable, are shown at checkout before you confirm your order. Free delivery thresholds, if offered, are stated on the website.
Receiving Your Order
An adult aged 18 or over may be required to accept delivery. If delivery cannot be completed, the courier will follow its standard re-delivery or collection process.
Questions
Need help with a delivery?
Our team can help with tracking, timing and cold-chain questions.